Reference

How 5557bdt Handles Your Personal Data

When you open an account with us, we collect only what we need to run your wallet, process payments via bKash, Nagad or Rocket, and keep your account secure.

Account data protectedbKash, Nagad, Rocket payment data handled carefullyYour rights clearly statedContact us to request changes
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5557bdt How 5557bdt Handles Your Personal Data
HOW WE PROTECT IT

Data Handling, Security and Your Account

We apply access controls, encrypted connections and session management so that your account data — including linked payment methods like bKash and Nagad — is accessible only to you and, where operationally required, to verified members of our team. Here is how the key areas work in practice.

Cookies and Session Data

We use cookies to keep you logged in across your phone and browser. You can manage or delete cookies through your device settings at any time without closing your account.

Payment Data Retention

Transaction records tied to bKash, Nagad and Rocket are kept for as long as required to resolve disputes and meet legal obligations. We do not retain more than necessary.

Account Security

Your login is protected by OTP verification sent to your registered number. We never ask for your bKash or Nagad PIN — any message requesting that is not from us.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or request deletion of your account. Some data may be retained where local law or pending transactions require it.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to ask about the data we hold, request a correction, or raise a concern about how your information has been handled, our support team can help. Reach out through any of the channels below and we will respond to data-related requests as a priority.

Team online

Live Chat

Open the chat widget inside your account. Identify your request as a data or privacy query and our team will handle it separately from general account questions.

Email Support

Send your request to our support address with your registered contact detail so we can verify your identity before accessing or amending any account data.

Account Help Page

Log in, go to Account Settings, and use the Help section to submit a written data request. This creates a reference number you can track through to resolution.

Common Questions About Your Data and This Policy

These are the questions we hear most from people in Bangladesh who want to understand what happens to their data when they use the platform.

We collect your name, contact details, and the payment method you register — such as bKash or Nagad. We also log device and session data to protect your account from unauthorised access.

We do not sell your data. We share it only where a payment processor needs it to complete a bKash, Nagad or Rocket transaction, or where a legal obligation requires it.

We keep data for as long as your account is active and for a period after closure as required by applicable law. Payment records for bKash and Rocket are retained to resolve any disputes.

Yes. Contact us via live chat or the Account Help page with a written deletion request. We will act on it, though some records may be kept where local law or open transactions require retention.

Log in, go to Account Settings and edit your details there. For changes to your registered payment method — such as switching your linked Nagad number — contact our support team to verify the update.

Your access to this platform and any data we hold is subject to your local law and the eligible regions our service covers. Check whether online gaming is permitted under your local law before you proceed.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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